1. Overview

At Infinity Tech Traders, we strive for customer satisfaction. This Refund Policy explains the conditions under which refunds or exchanges are accepted for our IT products, software, and services.

2. Eligibility for Refunds

Refunds may be considered in the following cases:

  • Defective or Damaged Products: If the product is defective, damaged, or not as described.

  • Incorrect Product Delivered: If you received a product different from what you ordered.

  • Software Licensing Issues: If the purchased software license is invalid or cannot be activated.

  • Cancellation of Services: If consulting or IT services are canceled before delivery or commencement.

3. Non-Refundable Items

Refunds are not available for:

  • Products that have been opened, used, or altered, unless defective.

  • Software once the license key has been activated.

  • Services fully delivered or completed, unless there is a proven issue with the service.

4. Refund Request Process

To request a refund, please follow these steps:

  1. Contact us within 7 days of receiving the product or service via:

    • Phone: +92 (0333) 4456789

    • Email: infinitytechtraders@gmail.com

  2. Provide proof of purchase (invoice or receipt) and a detailed description of the issue.

  3. Our team will review the request and communicate approval or further instructions.

5. Refund Method

  • Approved refunds for products will be issued using the original payment method.

  • For services, refunds may be issued via bank transfer or credit adjustment, depending on the initial payment method.

  • Refund processing may take up to 7–10 business days after approval.

6. Exchanges

  • Exchanges are possible for defective products or incorrect deliveries.

  • Contact our team to initiate an exchange. Replacement products will be shipped once the original product is returned in good condition (except in cases of damage).

7. Shipping Costs

  • Shipping costs are generally non-refundable, except in cases where the refund is due to our error (wrong or defective product).

  • Customers are responsible for returning products unless otherwise instructed by Infinity Tech Traders.

8. Contact Us

For any refund-related questions or assistance, reach us at:

  • Phone: +92 (0333) 4456789

  • Email: infinitytechtraders@gmail.com

  • Address: Office No. 14, TechHub, Sector G-11 Markaz, Islamabad